We kindly request that all clients confirm their appointments online and submit a non-refundable deposit. This deposit serves as a reservation guarantee and cannot be reimbursed. All appointments are subject to service charge fees, which will be included in the total sale amount. We have a strict cancellation policy in place to ensure fairness and availability for everyone. If you need to cancel or reschedule your appointment, please provide us with at least 24-hour notice from time of reservation.
Our Policies
Cancellation Policy
Late Arrivals
Clients will receive the time remaining on their scheduled service and will be charged for 100% of their scheduled appointment, regardless of the actual length of service received. Clients that opt to reschedule instead of receiving a shortened service will be charged 100% of their scheduled appointment fee.
Missed Appointment Fee
Clients will be charged 100% of their scheduled appointment fee if they are no-call or no-show.
Late Cancellation/Rescheduling Fee
Clients will be charged 100% of their scheduled appointment fee if they cancel or reschedule with less than 24 hours’ notice. For package or membership holders, one credit will be deducted.
Refund Policy
We kindly request that all clients confirm their appointments online and submit a non-refundable deposit. This deposit serves as a reservation guarantee and cannot be reimbursed. No refunds will be issued once a service has been provided. Retail items may be returned unused within 30 days for a full refund. A receipt is required.
Outstanding Balance Policy
All fees and/or unpaid services must be paid in full prior to scheduling future services.